Terms & Conditions

The following Terms and Conditions apply to all usage of the The New Craftsmen website. The website is owned by The New Craftsmen, Company number 07675871. E-mail info@thenewcraftsmen.com Tel: +44 (0) 2071483190

All products on this site are produced by the makers listed on our site and are available to you for purchase subject to the following Terms and Conditions. Please read the Terms and Conditions carefully before placing your order. By visiting this website and making a purchase you agree to be bound by these Terms and Conditions. The New Craftsmen reserves the right to amend these Terms and Conditions at any time without prior notice and any changes will apply to subsequent orders

Making a Purchase

Establishing a contract

On placing an order with The New Craftsmen you will subsequently receive an e-mail confirming receipt and the details of your order. The order you place represents an offer to purchase a product which is accepted by us when we process the payment and despatch the order to you. Any products within the same order which are not charged for or despatched are not included within that same contract. The New Craftsmen reserves the right to refuse an order at any time. This may be due to stock levels, a problem processing the payment or an error identified within the product information supplied, including price or promotion. We will of course contact you if for any reason there is a problem with your order.

All purchase contracts are governed by the laws of England and any dispute between The New Craftsmen and you, the customer, shall be resolved exclusively in the courts of England.

Availability and Pricing

All orders are subject to availability. You will be contacted by The New Craftsmen if an item purchased is unfortunately not available.

All prices shown are correct at the time of publication. Prices are shown in GBP (£) and include VAT, currently charged at 20%. VAT will be charged on all orders delivered within the EU.

Accuracy of Information

The New Craftsmen will regularly check the accuracy of the information supplied on the Website. However, despite our best efforts, we cannot guarantee that all product information is error free. All sizes and measurements provided are approximate to the nearest half centimetre or quarter inch. Payment

We accept payment via the following debit and credit cards; Visa, Delta, Mastercard, JCB and Maestro. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency. We do not currently accept American Express for online payment but if you would like to call us with card details we can process your payment manually.

The New Craftsmen uses “Paypal Express Checkout” to ensure the secure processing of your payment. All personal information supplied by you, including credit card numbers and contact details, is safeguarded on secure servers.

Payment will be taken at the time of purchase and any additional administration or delivery costs will be charged subsequently if applicable.

A receipt will be despatched along with your order or sent separately to the billing address if this differs to the shipping address.

Cancelled Orders

If you wish to cancel your purchase please contact us at info@thenewcraftsmen.com. If the order has been despatched you will need to follow the returns policy as stated below. Please note cancelled orders involving personalisation will be charged for if personalisation has been carried out.

Website Links

Our website may contain links to other Internet sites. We do not endorse these sites and cannot be held responsible for the content accessible through these sites. Any other websites which we may be linked to are subject to their own privacy policy, which may differ from our own and your use and access of such sites is at your own risk.

Acceptable Use

This website may only be used for lawful and proper purposes, in accordance with these Terms and Conditions. This includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which the site is accessed.

Limitation of Liability

To the extent that we are lawfully able to do so, in no event will The New Craftsmen be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages arising out of access to, or the use/inability to use, this website or any information contained in it or arising out of the services we provide. This includes loss of profit and the like, whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even is advised of the possibility of such damages. To the maximum extent permitted by law, our liability to you in connection with our products under these terms and conditions shall not exceed the value of the goods. This does not affect your statutory rights.

Disclaimer of Warranty

To the maximum extent permitted by law, we disclaim all implied warranties with regard to information, services and materials contained on this website. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.


As a visitor to this website you agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach or misuse of these terms and conditions.

Copyright and Intellectual Property

All content available on this website, or which forms part of the services including, but not limited to, text, graphics, logos, button icons, images, data compilations, software and the compilation thereof (the “content”) is the property of The New Craftsmen. The logos and service marks displayed on the website are the registered and unregistered marks of The New Craftsmen, its affiliates, licensors or partners, in the UK and other countries and are protected by UK and international law.

Neither the Content nor any other portion of the website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without prior written consent.


These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and website. They supersede all prior agreements, arrangements and representations (save in respect of those made fraudulently).

If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall continue to be fully enforceable. No waiver by The New Craftsmen of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

The New Craftsmen reserves the right to change or terminate these Terms and Conditions at any time.

These Terms and Conditions will be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Privacy Policy

This privacy policy sets out how The New Craftsmen uses and protects any information that you give The New Craftsmen when you use this website. The New Craftsmen is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The New Craftsmen may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 1st 2012.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to provide you with a better service, and in particular for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail us at  info@thenewcraftsmen.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Visual design

  1. Cascading Style Sheets (CSS) are used to control visual layout throughout this site.
  2. This site uses only relative font sizes, compatible with the user-specified ’text size’ option in visual browsers.To display web page ext larger or smaller go to the ’View’ menu in your browser, point to Text Size, and then click the size you want (this may differ depending on browser vendor).
  3. If your browser or browsing device does not support Cascading Style Sheets, the content of this site will still be readable and usable.

Shipping Costs:

- less than 1kg: £4.95

- 1-2 kg: £9.75

- 2-10 kg: £25.50

Please note a signature will be required upon delivery.  For guaranteed next working day delivery, orders must be placed before 12.00 noon on the previous working day.

Please note scissors may take 3 to 5 working days for delivery.

Important notes on Delivery

The prices shown reflect our standard delivery charges, however, The New Craftsmen reserves the right to quote customers separately for delivery of large or heavy shipments.

Please allow an additional 5-7 working days for delivery of all orders requiring personalisation.

The New Craftsmen will pass on any duties and/or administration charges that may be incurred on overseas deliveries to the customer. These costs are beyond our control and will be charged to the customer post delivery.

Delivery times are given for general guidance only. Whilst we aim to deliver your goods as quickly as possible, we regret The New Craftsmen cannot be held responsible for late deliveries caused by circumstances beyond our reasonable control.

The New Craftsmen will pass onto the customer any courier charges incurred through both delayed and failed delivery attempts.


Returns: returns of products are at the sole discretion of the relevant maker but the New Craftsmen will act on behalf of the customer in relation to this.

Returns Process

Requesting a refund

Refunds will be credited to the original purchaser’s credit card. Customs duties and sales taxes on orders sent outside the EU are non-refundable through The New Craftsmen. However, you may be able to recover these by contacting your local customs bureau directly.

Cancelled Orders

If you wish to cancel your purchase please contact us at info@thenewcraftsmen.com. If the order has been despatched you will need to follow the returns policy as stated above. Please note cancelled orders involving personalisation will be charged for if personalisation has been carried out.

Secure Shopping

Shopping with The New Craftsmen online is completely safe and secure. Checkout is provided by “Paypal Express Checkout”. https://www.paypal.com/webapps/mpp/express-checkout

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