Bespoke

Making Craft Your Own

Delve into our world with a personal consultation, led by a dedicated member of our team. Discover our makers and commission something truly unique made just for you. Explore our carefully curated range of made to order glassware, ceramics, table lamps, textiles, baskets and furniture, or commission a completely bespoke piece – from dream table to a thoughtful wedding gift. We offer an immersive experience that allows you to explore the work and materials of our key makers and understand the possibilities of commissioning craft.

Book an appointment

Step 1: Make an appointment

Make an appointment with our dedicated Private Client Sales Manager to understand the possibilities of commissioning a custom-made or bespoke piece. The journey begins at our beautiful Mayfair showroom where you can explore the material samples and possibilities of our different makers, whilst being guided through by an expert. Virtual appointments are also possible should that be a preference. At this stage we are looking to understand your vision, your timeline and your aesthetic.

Step 2: Choose your favourite maker or piece

We know it can be hard to start from a blank canvas, If you don’t have a clear vision in mind, choose your favourite maker from our customisable collections - spanning lighting, furniture, tableware, decorative accessories, artworks and utility - we provide building blocks to create one-off pieces for all aspects of the home. Our Private Client Sales Manager will share with you the different options for size, colour, or finish to make it your own. What you choose is up to you, but we are here to make the experience simple, memorable and enjoyable.

Step 3: Defining the brief

We very much enjoy seeing an inspiration image or reference to help bring an idea to life, especially for bespoke commissions. You might have torn a page out of a magazine or created your own Pinterest board, we encourage you to bring anything you have no matter how small. From this we can suggest a maker, a material or a process which best suits you and your style, and begin to define a creative brief. All of your decisions and ideas will be collated into a digital visual representation, which documents the whole journey and one that will be referenced and updated throughout.

Step 4: The Making Process

Once the bespoke brief or custom-order is confirmed, we take a 50% deposit and production begins. We will keep you fully informed of your order and manage it right through to delivery. For certain bespoke commissions there may also be the opportunity to visit the maker’s studio or arrange a virtual appointment to see aspects of the piece being made - providing a real and personal window into the making of your unique item.

Step 5: Delivery to you

Your item will be delivered to your preferred address within the agreed time frame and on budget. For gifts, we take great pride in beautifully packing each and every item.

Step 6: Become a craft patron

By commissioning from us and our makers, you will become a craft patron; helping us to protect and grow British craft. Thank you. If you wish to become more actively involved please let us know by emailing [email protected]

"To start your commissioning journey, explore our range of Craft Commissioning catalogues. Each one focuses on a different theme and is filled with ideas and inspirations on how you can engage with us and our makers to create something truly unique."