Our Jobs

TRADE SALES MANAGER

Location: Head Office (Surrey Quays, London, SE16 7PJ)

Type: Permanent

Salary: £25,000-£30,000 depending on experience + Commission

Hours: 40 hours p/week

Reporting to: Head of Trade

Proposed start date: February 2020

JOB DESCRIPTION

The New Craftsmen is looking for a passionate, enterprising Sales Manager to join the company nurture and significantly grow our business with trade clients in the UK and Europe, and become part of the largest revenue driver in the business.

Since 2012 The New Craftsmen has defined a strong product and service proposition for the trade audience; significantly growing our product portfolio and maker network to be a useful and creative resource for this market.

Today, we work with a wide variety of clients - including interior designers, architects, developers, and hotel groups - enabling them to work with our network of makers to order and commission bespoke works for their projects.

The new candidate will be responsible for further leveraging our trade service and product offer to introduce the brand and proposition to a fresh list of prospects and entrenching ourselves in their world. You will have a keen focus on building strong relationships with clients,; draw on our tools, as well as developing your own methodologies, to win business across high-end residential, architectural projects and ‘boutique’ hospitality clients (e.g. hotels, and restaurants).

Passionate about craft & design, and hungry to work with both UK brands and international brands in this area, you will be comfortable holding your own in a wide variety of situations, seeing conversations through from initial contact to full sales conversion, ensuring that there is a high level of satisfaction and repeat business from those that we work with.

RESPONSIBILITIES

  • Securing weekly face-to-face meetings – at our showroom or at the clients’ studio – with a targeted prospect list of interior designers.
  • Develop fresh and new relationships with interior designers, introducing them to our product and service offer, and defining a point of entry which makes sense to them and their creative vision.
  • Maintaining a comprehensive database of sales, leads, opportunities and ensuring timely follow up to secure orders.
  • Building up a significant pipeline of sales opportunities, working towards both monthly and annual targets to help realise ambitious growth in this area.
  • Working with other members of the team to ensure that each job is appropriately contracted, managed, and delivered through to completion; ensuring the journey is both simple, efficient and enjoyable so our clients come back to us time and time again
  • Making suggestions to the Head of Trade Sales on product, service and partnership opportunities that can offer a tangible return on investment, with a shrewd focus on sales and client acquisition.
  • Advise and help to shape our sample-making programme, maker portfolios, trade catalogue, pitch presentations and other ‘sales’ tools to really enhance the sales experience
  • A constant health-check of our trade database - making sure the date is clean, up-to- date, and segmented in the most appropriate and and effective fashion.
  • Representing The New Craftsmen at industry events & networking opportunities.
  • Contributing to the development of a targeted marketing plan for the trade market, identifying appropriate channels and opportunities to build our profile within this market.

IDEAL CANDIDATE

  • Proven sales experience working with trade clients on both stock orders and bespoke work.
  • Demonstrable knowledge of the interior design & hospitality market in the UK & Europe and how to navigate it effectively.
  • A good eye for detail and design and a passion for interior design and the role of craft within it.
  • A creative aptitude to recommend, suggest and help imagine how craft can be integrated into an interiors environment and our clients’ projects.
  • A good understanding of material certification requirements for interior design and the hospitality market.
  • Excellent and efficient customer service that also embodies our brand values: humanity, integrity and imagination.
  • Ability to work autonomously and be self motivated and pro-active, and a hungry to win business.
  • Well organised and ability to work under pressure, prioritise and complete tasks.
  • Ability to think laterally and work collaboratively with other staff members and third party organisations.
  • Positive outlook, empathy and ability to negotiate.
  • Strong numeracy for estimating and negotiating deals.

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest and why you might be suitable for the position to Fenella Henderson: [email protected].

The application closing date is Wednesday the 8th of January 2020.



PRODUCT DESIGN MANAGER

Location: Head Office (Surrey Quays, London, SE16 7PJ)

Type: Permanent

Salary: £30,000-£40,000 depending on experience + Benefits

Hours: 40 hours p/week

Reporting to: Head of Product & Maker Relationships

Proposed start date: 6th January 2020

JOB DESCRIPTION

The New Craftsmen is looking for a Product Design Manager to join the company to fully help strengthen the supply chains of our key collections to support the growth of the business.

Since its founding in 2012 The New Craftsmen, our offer and proposition have grown significantly - across makers, products, and services. We are now a dynamic platform with a multifaceted approach to bringing craft to market that is globally recognised.

We are now seeking to further capture the demand of our key collection and makers. The aim is to further build and grow exclusive and scale ranges for interiors (including furniture and lighting) which feel distinctive, unique and carry a strong sense of narrative.

Sensitive to a maker’s processes, materiality and sensibility, you will work with the Head of Product and makers to sensitively develop pieces and collections that are authentic and made with integrity.

You will be fluent in the commercials of product design for batch / scaled production, with a firm grasp of margin, minimum orders, and pricing. Hungry to take a our business to the next level, and play a key role in its future growth, this role is for someone with the passion and appetite to work with the very best making talent in the UK and take it to the next level.

RESPONSIBILITIES

Supplier Management/Partnership

  • Examine existing batch supplier relationships and resolve hurdles and issues to increase efficiency; ensuring current product lines are coming into the business and fulfilling orders as quickly as possible.
  • Explore the batch manufacturing landscape in the UK and what opportunities are available for scaled production that would be suitable for our key makers; that have the sensitivity to realise work with integrity at the right and appropriate scale.
  • Negotiating with new batch manufacturing partners on costs, lead times, minimums, sampling to ensure we hit target margins; and developing clear SLAs thereafter.
  • Understand deeply the lead time requirements for key parts of the business, especially Trade, and the production partners that will help us reach our sales targets and meet customer demands (price and speed).
  • Evaluate supplier’s production capability and make recommendations to Head of Product on which supplier could be suitable for particular makers and/or projects.

Product Development

  • Respond to a commercial and creative brief (provided by the Head of Product and the Creative Director respectively) focusing on key makers within our portfolio, developing designs in partnership with makers that are suitable for manufacture and reach commercial goals (e.g. margin, production capacity and speed, retail price).
  • Understanding what is distinct, unique and special about a key makers’ practice and materiality, and how that can be sensitivity translated into a design appropriate for batch-level production.
  • Realise designs - 3D modelling, CAD, physical to-scale versions - that enable a manufacturing partner to implement and produce the design using their resources; working closely throughout to realise a final prototype that all parties sign-off on.
  • Ensure technical drawings meet TNC and supplier expectations, with timeframes agreed.
  • Ensuring all products are well executed in terms of design, construction, finish, materials and assembly instructions are understood and adhered to.
  • Responsible for all stages of the product development, assessing and evaluating potential product performance issues, such as stability, safety, durability and functionality.
  • If suitable, develop a tight edit of ‘options’ (e.g. colour; finish, size etc.) that clients would be able to choose from that might be able to be updated seasonally
  • Produce the corresponding samples with the maker and manufacturing partner, that show and celebrate the uniqueness of the piece, and the different design permutations to choose from.
  • Have a broad understanding and experience across multiple categories - lighting, furniture, wallpaper, and textiles.
  • An understanding of what a luxury, high-end residential client is looking for in terms of quality and standards.
  • Working to resolve any technical problem arising during product design and development, proposing cost effective solutions balanced against maintaining design integrity.
  • Receive final packing list from supplier and work with Head of Operations and Warehouse Manager on the safe receipt of good.

Reporting and Documentation

  • Excellent critical path management; working with multiple partners to realise various projects at any one time.
  • Contribute to central depository of product information, and answering any questions relating to PR, marketing, and trade that might arise.

IDEAL CANDIDATE

  • Proven experience in product design and production management in interiors.
  • Strong ability to communicate design idea with maker through AutoCAD/Photoshop/Illustrate.
  • Strong understanding of materials and manufacturing processes.
  • Affinity and curiosity around makers’ materiality, processes and skills.
  • Can anticipate production challenges and suggest alternative solutions.
  • Ability to think laterally and work collaboratively with other staff members; and work well under pressure.
  • Understanding of workshop and manufacturing landscape in the UK.

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest and why you might be suitable for the position to Fenella Henderson: [email protected].

The application closing date is Wednesday the 8th of January 2020.



HEAD OF MARKETING

Location: Head Office (Surrey Quays, London, SE16 7PJ)

Type: Permanent

Salary: £40,000 to £50,000

Hours: 40 hours p/week

Reporting to: Managing Director

Reports: Digital Marketing Executive and PR & Experience Executive

Proposed start date: January 2020

JOB DESCRIPTION

The New Craftsmen is looking for an enterprising, creative and resourceful Head of Marketing to join the company to fully realise the potential of the brand across all channels, and translate this into real, commercial results.

Since 2012 The New Craftsmen, our offer and proposition has grown significantly - across makers, products, and services. We are now a dynamic platform with a multifaceted approach to bringing craft to market, that is globally recognised.

We are now seeking to deepen and accelerate across three main areas: digital, trade (B2B) and the US market - we need a strategic, tactical and effective Head of Marketing to support and enable the business on the this journey of growth; and ensure we have the basic systems and more strategic elements in place to execute.

With a focus on both customer acquisition and retention, the new candidate will be responsible for defining and managing effective campaigns to communicate our offer to new audiences and markets; as well as deepening and mining the value of existing customer relationships; evaluating the mechanisms, channel and content that delivers the best return.

You will build strong partnerships with relevant brands in adjacent fields (e.g. fashion, art, design) to create dynamic content collaborations that expose The New Craftsmen brand to fresh audiences with meaning and authenticity.

A head for data, reporting and analysis, you will evaluate our current marketing investments and outputs and manage a marketing budget across all our channels that evolves with performance and output.

Passionate about craft, and hungry to work with the best craft talent in the country, you will be committed to telling our story and that of our makers in the most compelling way - using the richness of our brand narrative aligned with our own values - humanity, imagination, and integrity - to activate and deepen loyal customer relationships.

RESPONSIBILITIES

  • Mapping out and managing a Marketing Critical Path that feeds across all channels and audience types; ensuring all internal teams align to it.
  • Managing the marketing budget across showroom, online, trade and studio - reallocating and diverting costs where necessary.
  • Manage the Digital Marketing content and output with the Digital Marketing Executive including newsletter, social and online copy.
  • Work closely with the Creative Director and Product Manager to understand the pipeline of product / work coming into the business and defining a channel & audience strategy for each.
  • Drive effective communication campaigns around product, makers and case studies that deliver against commercial KPIs.
  • Define a retention programme, employing cost effective methodologies to further cultivate high-value relationships.
  • Broker partnership with other brands that enable us to drive customer acquisition and introduce our brand in the most effective way.
  • Defining new processes and systems that improve our marketing efficiency both from a speed and cost point of view.
  • Work with the retail team (showroom and online) to advise and guide on visual merchandising strategy; and ensure that all customer service and sales tool (pricing, maker information) are in place in a timely fashion.
  • Working with the PR & Experience Executive on strengthening and elevating the perception of The New Craftsmen brand with proactive PR strategies and engaging experiences for both Press and VIPs.
  • True and accurate application of our brand in all spheres.
  • Draw on data and analytics for smart and effective marketing decision making; with consistent delivery of channel reporting for Management and Board meetings.

IDEAL CANDIDATE

  • At least 4-5 years experience either client-side or agency-side managing multi-channel campaigns with clear commercial gains for the business or organisation.
  • Impeccable attention to detail - ensuring everything that is sent out to our audiences is accurate and reflective of our brand.
  • Excellent organisation skills to define and manage multi-layered campaigns across all our channels.
  • Creative and resourceful - you can see where and when to economise and how best to invest our marketing budget without compromising on customers experience.
  • Strong numeracy with fluency in using various data platforms to build a complete picture of spend and output.
  • Strong presentation skills, with the ability to negotiate and establish relationships with fantastic (and relevant) brands that deliver a return to the business.
  • Well organised and ability to work under pressure.
  • Management experience of a small team, with a view to support in their growth and development.
  • Ability to think laterally and work collaboratively with other staff members and third party organisations.

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest and why you might be suitable for the position to Fenella Henderson: [email protected].

The application closing date is Wednesday the 8th of January 2020.


We welcome applications from talented candidates. If you feel you have the skills and experience to enhance The New Craftsmen team please send a CV and cover letter to [email protected].