Our Jobs

PRIVATE CLIENT SALES MANAGER

Location: 34 North Row, Showroom

Type: Full-time, Permanent

Days per week: Tuesday to Saturday

Salary: £27,000 to £30,000 (depending on experience) + commission

Hours: 40 hours

Reporting to: Head of Sales, Kate Collins

Proposed start date: ASAP

JOB DESCRIPTION

The New Craftsmen is looking for a passionate, personable and diligent Sales Manager to focus specifically on nurturing and growing relationships with High Net Worth (HNW) private clients and collectors.

Since its foundation in 2012 The New Craftsmen, has built a business to represent 100 makers and their collections across various channels, audiences and markets. Now a globally recognised brand, with much experience and expertise in harnessing the craft landscape for the high-end luxury sphere, we focus on two particular audiences where we see the greatest opportunity - Trade and HNW private clients.

As the Private Client Sales Manager, you will apply a rigorous methodology to engage, drive and maximise HNW private client sales; and ensuring that all ‘cold’ or new prospects enter into a cycle of communication that embeds them into our world.

You will be responsible for the customer service, orders and experience for these clients, ensuring that their end-to-end experience is seamless and in-keeping with our luxury brand ethos; as well as working with the Marketing Manager you will also identify opportunities to acquire new customers within this sphere through PR. targeted engagement, and events.

The role is works closely alongside a Junior Project Manager who will oversee the end-to-end management and logistical aspects of all orders, especially on bespoke. They also act as guardian of the showroom experience ensuring the space functions to serve the needs of our clients.

Using your excellent communication skills you'll be outgoing and curious in building strong relationships with affluent groups of people, and provide a bespoke service to customers from all over the world, while taking enormous pride in maintaining our high standards, driving sales and hitting targets.

RESPONSIBILITIES

  • Identifying and owning the HNW client base, nurturing existing clients and reactivating lapsed clients
  • Provide an end-to-end Private Client luxury service whilst building client relations, from initial contact to final orders; ensuring the timely follow-up of leads and conversations to secure orders
  • In the instance of Made to Order and Bespoke - working with the junior project manager to ensure that each job is appropriately contracted, managed, and delivered through to completion; ensuring the journey is both simple, efficient and enjoyable so our clients come back to us time and time again
  • You will build lasting relationships with Private Clients, develop open channels of communication and become a reliable advisor
  • You will track personal sales against targets ensuring KPIs are met - reporting weekly and monthly in a timely and high-quality manner whilst providing comprehensive feedback
  • Working with Head of Sales to design and implement the HNW private client sales strategy
  • Securing weekly face-to-face meetings with HNW clients to introduce them to new collections or understand their current needs in relation to collecting, interior design / home improvements
  • Working with our Marketing Manager to input into strategies relating to targeting and acquiring HNW clients including PR, events, and partnerships

IDEAL CANDIDATE

  • 2 years proven sales experience working with HNW clients
  • Demonstrable knowledge of the art, craft and interior design
  • A creative aptitude to recommend, suggest and help imagine how craft can be integrated into the world of our Private Clients
  • Excellent and efficient customer service that also embodies our brand values: humanity, integrity and imagination
  • Ability to work autonomously and be self-motivated and pro-active, and a hunger to win business
  • Well organised and ability to work under pressure, prioritise and complete tasks
  • Ability to think laterally and work collaboratively with other staff members and third party organisations
  • Positive outlook, empathy and ability to negotiate
  • Strong numeracy for estimating and negotiating deals

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest, why you might be suitable for the position to Fenella Henderson [email protected]

The application deadline is Monday 30th May.


BUYING MANAGER

Location: Showroom (34 North Row) and WFH

Type: Part-time, temporary (up to 6 months)

Salary: £17K - £20K pro rata (depending on experience)

Hours: 20 hours per week

Reporting to: Head of Product and Maker Relationships (H of PMR)

Reports:: N/A

Proposed start date: ASAP

JOB DESCRIPTION

The New Craftsmen requires a part-time Buying Manager to oversee the management and performance of our stock within the business; working with the Product Team to maximise sales and improve margin.

Working within the Product Team, you will play a role in increasing the speed and effectiveness of the product we are bringing into the business, maintaining agreed stock-levels and ensuring it meets the needs of trade and HNW clients. Our model focuses on consignment stock and Made to Order ranges, along with a moderate Buy Budget for supporting component batches and ‘Best Sellers’. This role will oversee the careful balance of this stock holding to ensure we build a commercial and consistent range of stock for the business.

You’ll also supply commercial input and data on which to make sound business decisions around stock management, and the sourcing of new makers that will help us build our ideal portfolio, and ensure that the accuracy and integrity of that stock is maintained on the company’s stock and sales system.

This role will work alongside another Buying Manager working similar hours in order to deliver the necessary objectives and goals that the role must fulfil.

RESPONSIBILITIES

Target setting / Range planning

  • Regular & in-depth monitoring and evaluation of margin and performance across categories & makers in-line with targets.
  • Present comprehensive analyses of data to identify sales vs market patterns to gain a deep understanding of the customer & our product performance (presented fortnightly, during the Trading Meeting)

Ordering

  • Oversee the process for placing SO and POs with makers with the Product Assistant
  • Ensure makers receive confirmed and committed orders in line with critical path and the makers’ capacity levels, to enable them to deliver product on time, and for TNC to achieve sales forecast.
  • Management of the Buy Budget overseen by the H of PMR, as well as the management of the ordering of Consignment Stock in line with our Stock Plan

Product data

  • Work with the Product Assistant to ensure that all data / information from makers that is required by TNC is received on a timely basis, entered onto TNC’s systems and distributed effectively to the Sales team.

Stock Control & Management

  • Ensure systems and processes are in place to manage stock carefully and accurately and to record damaged or missing stock
  • Provide regular stock-incoming and holding reports for the sales team.
  • Working with the MD and PRM to manage the amount of stock and samples held within the business; as well as reviewing and agreeing the return of makers’ stock & samples
  • Complete month-end self-bills and COGS
  • Running regular stock-takes at our warehouse and showroom to ensure complete accuracy of data on our ERP , and owning the reconciliation and adjustments process on the ERP thereafter.

Pricing

  • Review and analyse pricing (taking into account sales targets, margins, volume) at key inter-vals in order to achieve the company’s commercial goals
  • Updating all the necessary information on the ERP
  • Communicating any changes to the Sales and Marketing team in a timely manner

ERP Accuracy

  • Working with Finance to work through discrepancies and maintain clean data between CIN7 and XERO.

Maker reports

  • Put in place a system to create and dispatch quarterly reports for Makers advising stock and sales; and ensure their timely communication.

Merchandising

  • Support on category merchandising for online on a weekly basis according to the schedule

IDEAL CANDIDATE

  • At least 3 years experience in a buying role
  • Experience in the use of a stock management and reporting system (similar to our own - i.e. Cin7)
  • Numerate and fluent in commercial retail language (margin, stock volume, profit, etc.)
  • An acute understanding of the pressures of being a maker and the specific support structures we need to have in place in order to help them realise their (and our) commercial goals
  • Impeccable attention to detail and excellent organisational skills
  • Ability to think laterally and work collaboratively with other staff members

ABOUT US

Since its foundation in 2012 The New Craftsmen, has built a business to represent 100 makers and their collections across various channels, audiences and markets. Now a globally recognised brand, with much experience and expertise in harnessing the craft landscape for the high-end luxury sphere, the business focuses on two particular audiences - Trade and HNW private clients.

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range from makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest, why you might be suitable for the position to Fenella Henderson [email protected]

The application deadline is Monday 30th May.


SALES OPERATIONS MANAGER (Maternity Cover)

Location: Showroom (34 North Row) and WFH

Type: Full-time, 9-12 months

Salary: £32,000 to £35,000 (depending on experience)

Hours: 40 hours

Reporting to: Head of Sales

Reports: Junior Project Manager

Proposed start date: August 2022

JOB DESCRIPTION

The New Craftsmen requires an effective and resourceful maternity cover for a Sales Operations Manager (SOM) role. This critical role ensures the seamless and effective project delivery for all orders relating to Trade and Private Clients.

Since 2012 The New Craftsmen has defined a strong product and service proposition for the to meet the needs of both interior designers and private clients; significantly growing our collections and maker network to be a distinctive and relevant destination for these audiences.

Working across a wide variety for clients, the SOM will have responsibility for all aspects of project delivery. This includes the placing of POs with our makers, ensuring makers and suppliers are working to clear and precise briefs for custom or bespoke orders (including working to market or industry specific requirements), updating clients with the status of their order and planned delivery schedule, working with the most appropriate shipping partners to transport orders safely, and providing guidance on installation for pieces where required.

The SOM is responsible for reporting on and tracking all projects, owning the critical path from beginning to end, keeping all members of the sales team fully informed on their orders with clients during weekly meetings and a ’live’ Trello project management board, and liaising with other members of the wider team when necessary.

In addition, you’ll own key parts of the ERP platform, ensuring the accuracy of information on all sales orders, creating SKUs for bespoke products, and contributing to month-end reconciliation by resolving any system disconnects.

Keeping a strong control on margin across all orders, the SOM will make sure we are on track for annual targets relating to Trade and Private Client sales; reporting on this and all other relevant KPIs on a monthly basis to the Head of Sales and Managing Director.

The SOM will maintain the operational fluency of the sales department: working with the Head of Sales to ensure order management, shipping, client management, and team communication is at maximum efficiency.

The role includes the management of a full-time Junior Project Manager. The SOM will be responsible for their daily work flow, prioritisation of tasks and overall development journey, as well as supporting on those orders and commissions delegated to them when required. As part of this remit, the SOM will also oversee logistics relating to the showroom; ensuring it is maintained as a critical client-facing space that serves the need of our two audiences; as well as its overall day-to-day maintenance.

Passionate about craft & design, you will be comfortable communicating with a wide variety of stakeholders - makers, suppliers, clients, shipping partners - to delivery operational excellence for our sales offer; ensuring high customer satisfaction and repeat business.

RESPONSIBILITIES

  • Own and oversee the end-to-end process for all orders with clients - both Trade and B2C - from confirmed order to delivery and installation
  • Tracking the status of all orders; updating the Sales Team in weekly meetings with clear next steps and actions defined on the Trello board
  • Be responsible for managing the information and data input for the trade team on the ERP system, ensuring its accuracy and the timely recognition of revenue at month’s end.
  • Placing POs with makers; and ensuring that all aspects of the brief (output, lead time, volume, size) are clearly communicated and understood by the maker
  • Support Sales Managers in contacting makers, where necessary, to gain clarity on lead times, capabilities and capacity, in order to put forward a robust plan and price to the client
  • Communicating clearly to clients, updating them on the status of their order; deftly managing expectations when challenges arise and putting forward constructive solutions that support both client and maker
  • Oversee our network of shipping partners in relation to the safe and secure dispatch of both Trade and B2C orders - ensuring that we have the best and most cost effective partners in place and a clear structure for when to engage with different shippers for different types of orders and territories
  • Efficiently providing the necessary information for insurance claims should the situation arise; making sure that TNC and the maker are compensated should a shipping partner mishandle a product or piece
  • Navigating customs bureaucracy, supplying the correct paper work and information to ensure the efficient entry of orders into different territories, and advising other team members with this expertise when necessary
  • Strong control on the margin for all orders relating to Trade and B2C, ensuring that we meet monthly and annual targets
  • Reporting on all relevant KPIs on a monthly basis to the Head of Sales and Managing Director; indicating any important patterns and making suggestions where improvements and opportunities might lie
  • Maintaining all systems relating to the seamless operations of the sales team to ensure high levels of customer satisfaction and repeat business
  • Effectively managing one junior report, prioritising their day-to-day tasks and projects, training them on our internal systems, being involved in their annual review process and supporting them to achieve their own KPIs
  • Supporting the Junior Project Manager on overseeing logistics relating to the show-room - from day-to-day maintenance and presentation, to the movement of goods between warehouse and NR
  • Work with the MD and our accounting partners on the weekly and monthly recon-ciliation of payments to makers and clients; as well as supporting on month-end queries

IDEAL CANDIDATE

  • 3 years’ experience in a project management role
  • Well organised, bringing a systemised and logical structure to your work and that of the wider team.
  • Ability to work calmly and efficiently under pressure.
  • Fluent in Microsoft Office environment.
  • Detail orientated and passionate about realising unique and beautifully designed pieces.
  • A deep appreciation for the unique needs and requirements of makers in different craft disciplines.
  • Strong numeracy – able to pull together quotes, keep a tight control of margin and record financial information accurately.

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest, why you might be suitable for the position to Fenella Henderson [email protected]

The application deadline is Friday 24th June.




We welcome applications from talented candidates. If you feel you have the skills and experience to enhance The New Craftsmen team please send a CV and cover letter to [email protected].