Our Jobs



WAREHOUSE ASSISTANT (CHRISTMAS TEMP)

Location: Printworks, Canada Water, SE16

Type: Part-time / Seasonal contract

Salary: £11 p/hour

No of Days: 2-days p/week (8 hrs p/day incl. lunch break)

Reporting to: Warehouse Manager

Duration: ASAP to 31st Dec

JOB DESCRIPTION

Since its foundation in 2012 The New Craftsmen, has built a business to represent 100 makers and their collections across various channels, audiences and markets. Now a globally recognised brand, with much experience and expertise in harnessing the craft landscape for the high-end luxury sphere, our business focuses on delivering a highly distinctive product and service offer for crafted interiors.

From the moment an order is placed to when it is received by a client - the warehouse is responsible for receiving, picking, packing and shipping parcels - and is an intrinsic part of our customer service and brand experience.

As we move into the Winter season and demand increases, we are seeking a highly capable, resourceful individual to support our Warehouse Manager on the dispatch of orders for all our channels, and support the overall efficiency and effectiveness of the warehouse.

You’ll be expected to work to the highest standards to consistently exceed our clients’ expectations; translating our brand and its values into the wrapping and packing experience.

Above all, an appreciation for the value and delicacy of our crafted collections, is absolutely essential; following instructions and guidelines for how to wrap different pieces, shapes, and materials to ensure their safety and care in transit.

KEY RESPONSIBILITIES

  • Supporting on picking orders to get them ready for wrap and pack; ensuring a high level of quality and productivity
  • Careful handling of a broad range of pieces and collections from our makers across different sizes, weights and materialities
  • Following our internal Quality Control processes for all products before dispatch
  • Understanding and applying specific packaging and care instructions for different categories and materials of our makers’ collections
  • Wrapping and packing orders for clients in line with our brand guidelines and (when relevant) our gift wrapping service
  • Helping to update our internal Warehouse Management platform in a timely fashion with the most current status of an order
  • Supporting on providing the necessary information to schedule shipping partners and couriers
  • Accurately labelling orders for local and international dispatch
  • Helping the Warehouse Manager efficiently and effectively receive and store in-bound goods following internal processes and procedures
  • Supporting on the overall tidiness of the warehouse and the care of our makers’ collections within it

IDEAL CANDIDATE

  • A strong work ethic and comfortable in a fast-paced environment
  • A team player and good communicator
  • Strong accuracy and attention to detail, as well as a pride in the standards of ones own work
  • A strong sense of responsibility and care for handcrafted pieces and collections
  • A commitment to outstanding customer service to help deliver an exceptional customer experience in line with our brand values

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by develop-ing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest and why you might be suitable for the position to Fenella Henderson: [email protected].

Due to the urgency of this recruitment, all applications must be received by 23d October.

E-COMMERCE MANAGER

Location: Working from home and Canada Water, SE16

Type: Full time / permanent

Salary: £22,000 - £25,000 per annum

Hours: 40 hours per week

Reporting to: Managing Director

Start date: Autumn 2020

JOB DESCRIPTION

Since its foundation in 2012 The New Craftsmen, has built a business to represent 100 makers and their collections across various channels, audiences and markets. Now a globally recognised brand, with much experience and expertise in harnessing the craft landscape for the high-end luxury sphere, we are refocusing the business to concentrate on two particular audiences where we see the greatest opportunity - Trade and HNW private clients.

As an ambitious and digitally progressive brand, e-commerce plays a vital role in The New Craftsmen’s growth strategy. As a result we are seeking a highly capable and proactive E-commerce Manager to join the company and support in delivering growth across our digital channels.

Reporting directly to the Managing Director, and liaising with all relevant teams - including marketing, product, and sales - this role will play an important part in the the delivery of all e-commerce KPIs whilst ensuring that our exceptional customer experience is delivered in line with our values as a brand and our standing in the luxury market.

This is an exciting opportunity for an individual with growing e-commerce experience, hungry to learn and grow in a dynamic company. This is a crucial role within our company so we are looking for an immediate starter and must have the require skills and experience to jump straight into the role with minimum supervision.

KEY RESPONSIBILITIES

Web development & Maintenance

  • Manage all elements of onsite product upload and maintenance; working closely with the product and marketing teams to ensure accuracy of information.
  • Work closely with the marketing team to own onsite content delivery, aligning with the company’s marketing calendar and the timelines that have been set and defined.
  • Own the upload and maintenance of all other relevant onsite information.

Merchandising

  • Assist Managing Director to deliver onsite merchandising strategy
  • Working across relevant internal teams to ensure onsite stock accuracy; working with the Managing Director to define effective process and reporting structure.

Customer Service

  • Owning all elements of customer service to ensure an impeccable customer experience that reflects our brand values - Humanity, Integrity and Imagination - and continues to push our position as a luxury brand.
  • Working across CMS and ERP to own all elements of order management (domestic and international) - including dispatch, cancellations and returns.
  • Assist Managing Director with accurate and dynamic reporting on e-commerce and digital marketing; and deliver this insight across the teams.
  • Identify and deliver efficiencies in the order management process.

IDEAL CANDIDATE

  • 2-3+ years experience working for a premium, luxury brand.
  • Knowledge and understanding of luxury craft market and specific e-commerce requirements.
  • Working knowledge of dealing with made-to-order / bespoke customer service.
  • Strong commercial understanding with an appreciation for our aspirational brand values, and how this translates across our digital real-estate.
  • Detail oriented with a meticulous eye.
  • Deep and detailed understanding of working with Magento 2.
  • Strong working knowledge of CIN7 (our ERP system) - its integration into Magento 2.
  • Familiar with using various reporting platforms including Google Analytics.
  • Appetite for personal development and increased efficiency across all owned areas of the department.
  • Aptitude to learn new skills & platforms in a fast paced environment.
  • Able to demonstrate a strong understanding of The New Craftsmen brand tone, aesthetic and style.
  • Comfortable working with a digital agency to deliver strategic projects and business-as-usual tasks.

ABOUT US

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

We collaborate with our makers to refine and redefine the value of craft. We do this by developing exclusive collections that are available through our Mayfair space and online, by inviting leading talent of the craft world to develop bodies of work for shows and exhibitions, and by overseeing bespoke commissions.

Our ambition is to meet the growing appetite for contemporary craft and design, and in doing so transform the market place for craft internationally.

TO APPLY

Please send a copy of your CV and a single page covering letter expressing your interest and why you might be suitable for the position to Fenella Henderson: [email protected].

Due to the urgency of this recruitment, all applications must be received before 5th November 2020.




We welcome applications from talented candidates. If you feel you have the skills and experience to enhance The New Craftsmen team please send a CV and cover letter to [email protected].